Shipping policy

When will my order be shipped? 

We aim to ship orders promptly, but the animals care always comes first. 

We typically ship orders 2 days a month. 
On  or around the 1st and the 14th of each month.  

If you need your order by a certain date, we can usually accommodate, but need to be notified in advance or promptly after placing your order. 

Fox-made items might take a bit longer for various reasons including weather and the animals willingness to participate at the moment.

Do you ship internationally? 

Yes! Just add your items to your cart and check out like normal. If you run into any issues reach out to us and we can help! 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.